Terms and Conditions

1. General Provisions

These general terms and conditions (hereinafter the "Terms") govern the contractual relationship between the accommodation service provider and the guest who books a stay at Apartmán Samir through the online booking system at rezervacia.apartmansamir.sk, or in another way under point 2 of these Terms.

Provider:
Remix, s. r. o.
Tomášikova 1177/22, 050 01 Revúca, Slovakia
Company ID (IČO): 52223141 · Tax ID (DIČ): 2120933199 · VAT ID (IČ DPH): SK2120933199
Registered in the Commercial Register of the District Court Banská Bystrica, Section Sro, File No. 35984/S
Email: rezervacie@apartmansamir.sk · Phone: +421 951 148 158

Apartmán Samir premises: Okružná 61, 059 52 Veľká Lomnica, Slovakia.

2. Booking and Conclusion of the Contract

A booking can be made through the online booking system at rezervacia.apartmansamir.sk, where the guest selects the stay dates and provides their name, email, optionally a phone number, and a payment card.

A booking can also be arranged in another way — by email at rezervacie@apartmansamir.sk or by phone at +421 951 148 158. In that case, the provider and the guest agree individually on the stay dates and payment method; the other provisions of these Terms apply accordingly, in particular regarding payment conditions, cancellation, and the binding nature of the booking.

The contract for the provision of accommodation services is concluded at the moment the guest submits the booking and their payment card is successfully verified and saved via the Stripe payment gateway, or, in the case of a booking arranged by email or phone, at the moment the provider confirms the booking to the guest. From that moment, the dates are blocked and unavailable to other guests.

3. Payment Terms

When booking, the guest's payment card is securely saved via Stripe. Payment for the stay itself is not charged at this point.

If, at the time of booking, more than 14 days remain until the start of the stay, payment for the entire stay will be automatically charged from the saved card exactly 14 days before arrival. Until that moment, the booking can be cancelled free of charge. Once the payment has been processed, the booking becomes binding.

If, at the time of booking, fewer than 14 days remain until the start of the stay, payment for the entire stay will be charged immediately upon completion of the booking, and the booking is binding from that moment.

If the payment from the saved card cannot be processed (e.g. insufficient funds, expired card), the guest will be contacted by email with a request to pay by an alternative method.

4. Cancellation of the Booking

The guest may cancel the booking free of charge at any time until the payment is charged from the saved card (i.e. generally up to 14 days before arrival) — simply contact the provider at rezervacie@apartmansamir.sk.

Once the payment has been processed, the booking is binding, and cancellation by the guest is only possible by mutual agreement with the provider; in such a case, a refund does not arise automatically.

The provider reserves the right to cancel the booking in the event of force majeure (e.g. an accident, a natural disaster), in which case the provider will refund the guest the full amount paid.

5. Right of Withdrawal

In accordance with Section 7(6)(k) of Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract, the guest may not withdraw from the accommodation services contract if the provision of the service is tied to a specific date or period, which is the case with this booking. The cancellation terms set out in point 4 of these Terms therefore apply.

6. Accommodation and Stay

Check-in is possible from 2:00 PM, check-out until 10:00 AM, unless agreed otherwise individually. The apartment is intended for a maximum of 4 people.

The price includes bed linen, utilities, Wi-Fi, and parking; in the summer season, also the use of the outdoor hot tub and grill on the terrace.

The guest is required to use the apartment and its equipment with due care and to compensate for any damage caused during the stay.

7. Complaints

Any complaints regarding the quality of the services provided must be submitted by the guest in writing to rezervacie@apartmansamir.sk without undue delay after discovering the deficiency. The provider will handle the complaint within the statutory period.

8. Personal Data Protection

The provider processes the guest's personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection, for the following purposes:

• processing the booking and communication related to the stay — name, email, phone;
• recording the stay in the guest register and, where applicable, reporting foreign nationals to the Foreign Police under Act No. 404/2011 Coll. — date of birth, permanent address, ID card or passport number, and, for foreign nationals, nationality;
• calculating the local accommodation tax under Act No. 582/2004 Coll.

The data listed in the second and third points is collected by the provider through a separate online check-in form, which the main guest completes before the stay on behalf of themselves and the other accommodated persons; by providing this data, the data subjects consent to its processing for the stated purposes. The provider retains it for the period required by Act No. 253/1998 Coll., i.e. 5 years.

The provider never sees or stores payment details (card number, etc.) — these are processed exclusively by the certified payment intermediary Stripe, Inc.

Personal data is retained for the period necessary to process the booking and fulfil legal obligations (e.g. accounting), and the guest has the right to access, correct, or delete their data — simply write to rezervacie@apartmansamir.sk.

9. Final Provisions

These Terms, and any relationships not governed by them, are subject to the laws of the Slovak Republic, in particular the Civil Code and Act No. 250/2007 Coll. on Consumer Protection.

The provider reserves the right to change these Terms at any time; a booking already made is governed by the Terms in effect at the time it was created.

By creating a booking, the guest confirms that they have read and agree to these Terms.